Critical Elements of Customer Service

Delivering Customer Service That Stands Out

Critical Elements of Customer Service is a self-paced online course built around the key elements that separate an average customer experience from one that keeps customers coming back. While many companies promise great service, not all deliver — this course gives employees the practical communication skills and problem-solving techniques to actually follow through.

Critical Elements of Customer Service Learning Objectives:

• Describe what a strong customer service approach looks like
• Identify the key components of good customer service
• Build confidence and skill as a problem solver
• Apply effective communication and telephone techniques
• Use practical strategies for handling difficult customers and challenging situations

Quiz results are automatically scored and stored for management reference. Critical Elements of Customer Service is available 365/24/7 and relieves managers of the hassle of scheduling and delivering classroom employee safety training. Students proceed through self-paced, narrated lessons and a final quiz. Quiz results are automatically scored and stored for management reference.

For multiple enrollments, the Simply! Tracking program provides managers with access to completion data, batch certificate printing, and training-due reports.

Course Features:

• Self-paced interactive lessons
• ‘Resume’ feature
• Students can self-print certificates
• Randomized, automatically scored final exa