While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This online course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition. Specific learning objectives include: understanding what a customer service approach is; understanding how your own behavior affects the behavior of others; demonstrating confidence and skill as a problem solver; applying techniques to deal with difficult customers; and knowing how to provide excellent customer service. Time: About 2 hours.