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The ABC’s of Supervising Others
$49.00
Topics include: Making the Transition / Responsibilities of a Supervisor / Key Behaviors and Attitudes / Building the Right Environment / Motivation from Within / Committing to Lifelong Learning / Setting Goals / Know Where You Are Going / Setting Goals with SPIRIT / Planning for Success / Getting Things In Order / Mastering E-mail / Time Management Tips / The Parts of a Good Plan / Active Listening Techniques / Key Listening Skills / Tips for Becoming a Better Listener / Communication Skills – Questioning-Probing-Pushing my Buttons / What Is Said and What Is Heard / Non-Verbal Messages / Giving Feedback / Skill Building / Receiving Feedback / Giving Instructions / Orders, Requests, and Suggestions / Managing Conflict / Managing Challenging Situations / Steps for a Difficult Conversation / Case Studies
Description
The ABC’s of Supervising Others has been designed to provide new supervisors with the skills necessary to overcome many of the problems encountered when leading others, and will ultimately propel them into strong leadership roles! Through a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated. Approximate time: 2 hours.
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